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At ProAudioLand.com, we respect our customers and understand that you are concerned about privacy, so we've instituted policies intended to ensure that your personal information is handled safely and responsibly. We also have posted this privacy policy to let you know what kind of information we collect, how it is handled, what choices you have regarding our use of your information, and how you may access some of the data you provide to us.
 

As we continue to develop our Web site and take advantage of technologies to improve the services we offer, this policy likely will change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.

What Information Do We Collect?

We collect various types of information depending upon how you use our site.

    When you order from us, we collect your name, address, email address, phone number, and credit card number (with expiration date). We also will retain a record of your purchases.

    When you become a ProAudioLand.com registered user, we collect your name, mailing address, email address, password, and password clue (in case you forget your password). This information is gathered to make your shopping experience as a registered user the quickest, and easiest possible.

At Checkout, we collect the above information, as well as a credit card number and a billing and shipping address. If you are a registered user and have signed in before entering that information, it will be automatically saved in an area that you can manage called "My Account".

What Are Cookies and Do We Use Them?

A cookie is a small piece of information sent by a Web site that is saved on your hard disk by your computer's browser. It holds information a site may need to interact with you and personalize your experience.

At ProAudioLand.com, we use two kinds of cookies: session cookies and persistent cookies.

    Session cookies - exist only for as long as your browser remains open. Once you exit your browser, they go away. We use session cookies to maintain information we need to have in order for you to shop at ProAudioLand.com. For example, the Session ID cookie that we ask your browser to hold retains the ID for your shopping bag. Without the Session ID cookie, you can't add merchandise to your bag and carry it to Checkout.

    Persistent cookies - last from visit to visit; they do not go away when you exit your browser. At ProAudioLand.com, we are preparing to use persistent cookies to give you a more personalized shopping experience and to help you navigate our store more efficiently. We will use your information to enhance your site experience. However, you can use our site without accepting a persistent cookie. To do so, you should set your browser options to reject persistent cookies. Alternatively, you can set your browser to notify you when you receive a cookie, which gives you the opportunity to decide whether you want to accept it or not. In many instances, the Help button on your browser toolbar will tell you how you can take these steps.
Cookies can be used by a Web site to recognize you. But that does not necessarily mean any personal information is stored in the cookies. At ProAudioLand.com, we store no personal information about you in the cookies. Anything you choose to tell us about yourself (such as your address and email address) is stored safely and separately on our secured servers, and you need to provide a password to access it.

How Do We Use Your Information?

We may use your information in a number of ways, including the following:

    To improve the content on our Web site. For example, we may use cookies to find out which parts of our site or our products are visited most often.

    To enhance your online shopping experience. For example, we may use it to recognize you and welcome you to the site.

    For marketing and promotional purposes. For example, we send out emails to our customers about products or events that we think may be of interest to them. We also may send you offers for discounts or free services (e.g., free shipping or half-price items) on our site.

Do We Share Your Information?

ProAudioLand.com may share your personal information with outside companies that perform services for ProAudioLand.com. For example, we may retain an outside company to manage a database containing certain customer information or to create and distribute an email offering. In those situations, the outside party is performing work for ProAudioLand.com, and ProAudioLand.com takes appropriate steps designed to ensure your information is used only to provide the services requested by ProAudioLand.com, and not for other purposes.

Additionally, ProAudioLand.com may share account or other information when we believe it is necessary to comply with law or to our protect our interests or property. This may include sharing information with other companies, lawyers, credit bureaus, agents or government agencies in connection with issues related to fraud, credit or debt collection.

Finally, ProAudioLand.com may share your personal information with unrelated outside companies so that they can directly market their products or services to you if we feel that a company offers products or services that we believe may be of interest. We also may provide you with the opportunity to sign up on our Web site to receive such email offers.

What Choices Do You Have Regarding the Use of Your Information?

We provide you with a number of choices regarding our handling of your personal information.

If you do not want to receive email from ProAudioLand.com and/or do not want us to share your information with unrelated third parties for marketing purposes, please submit a request electronically by doing the following: Please send us an email that you use as your account ID with ProAudioLand.com. In the subjectline, please put one of the following:

    "Please do not send me email" or
    "Keep my email address private" or
    "Don't send email/Keep e-address private."
Or you can click on the unsubscribe link and hit send at the bottom of any ProAudioLand.com email communication.

Note: Once you have submitted your request you should assume that it has been successfully received and your request is being processed. Please allow us 14 days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.

Because customer lists often are prepared well in advance of an offering (sometimes 3-4 months before the offer is made), you may continue to receive some offers after you send us a request not to use your information for specified marketing purposes. We appreciate your patience and understanding in giving us time to carry out your request.

Can I Access My Information?

If you are a registered user of ProAudioLand.com, you can update your information.

If you would like to email our Customer Service Department please use the Contact Us Form and select the appropriate subject line from the drop down menu.

Is My Information Secure?

ProAudioLand.com is committed to doing its best to maintain the security of information collected on our site. To try to prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place the appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Private account and customer information is located on a secured server behind a firewall; it is not directly connected to the Internet.

Encryption is a process by which a message or information is scrambled while it is in transit to ProAudioLand.com. It is based on a key that has two different parts, public and private. The public part of the key is distributed to those with whom you want to communicate. The private part is for the recipient's use only. So long as you use a browser that allows for encryption, when you send personal information to us, you use a public key to encrypt your personal information. If your information is intercepted during the transmission, it is scrambled and very difficult to decrypt. Once we receive your encrypted personal information, we use the private part of our key to decode it.

Are there ever policy changes in privacy?

If this policy changes, ProAudioLand.com will revise this portion of its policies.

Thank you for shopping with ProAudioLand.com.



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